Business Performance Management

The price pressure for companies in the service-oriented sector is increasing steadily. This fact is well understood in the industrial sector and those in this industry have the option of buying more efficient machines. In the service-oriented industry, as this is not possible, a solution is to improve performance by reducing inefficiency in the processes. To detect the bottle-necks in processes and to improve them, Business Performance Management (BPM) is needed. With such a framework, the ris ...